I’m Joost, designer. I like solving real world problems with digital solutions. I design for the core experience at Uber. In the years before I focussed on payments and emerging markets. I’m based in Amsterdam, where I also like helping other designers with their challenges. Say hi.

2011

I've always had an interest in technology, but never imagined to have a career in tech. That changed in 2011 with an idea for a news app. As I designed my way through multiple iterations, I thought by myself: 'I love doing this. But is it an actual job?'

The answer is yes.

2011

So how does one become a designer? I learned by making unsolicited redesigns and concepts. I started a blog to write down my thoughts. The day I received my long awaited Dribbble invite, I officially started to call myself ‘designer’.

2012

Just static mocks didn’t do it for me, I wanted to bring my designs to life. I had some interaction ideas for iOS, and the best way to visualize them was by using animation. I made a video with After Affects, and after posting it online it went viral.

Some ideas actually made it to iOS :)

2012

The publicity from the video gave me opportunities: I joined the design studio Present Plus. We worked on a lot of fun and innovative projects, such as Kuvva. Meanwhile I was learning what designing was in reality: collaborating, working with constraints and making the right trade offs.

2013

At Present Plus, I designed WeTransfer for mobile. We explored many different ways to send and receive files on a - back then very constrained - mobile OS. But we ended up starting with simple: an app to share photos and videos with friends.

It still became the Wired app of the year though :)

2014

The intersection between the digital and physical world always intrigued me. That’s why I joined Uber to lead the design for Safety and Quality. I learned how to take on complex 'real world' problems with projects like Pickup Notes and Share My ETA.

2015

We learned that while most drivers care about providing a good service, they lacked insights on how they can improve. That's why we created a vision for the Ratings framework, and redesigned how riders give feedback and how drivers receive it.

2016

Across the entire journey, the way Uber works in emerging markets is radically different than in San Francisco. I joined the international product team to increase my understanding for emerging markets, and actively participated with research across the world.

2017

By focussing on emerging markets, I worked on making Uber accessible for people who are unbanked, mainly by letting them pay with cash. I helped solving service design problems like what to do when drivers don’t have enough cash change.

2018

The way drivers use Uber is different than riders: they’re often using the app for hours per day. To give them the best possible experience, we redesigned the Driver app. I worked on the design system, platform components, and payments UX.

But enough about me.

How about you?